Applicability

This Privacy Policy describes Upizza’s online and offline information collection and use practices, including for our websites and apps. It applies to information we collect from you when you interact with us. 

Categories of Information We Collect

Listed below are details about the categories of information we collect:

• Contact Information: We collect your name and phone number. We also collect your street address and email address.

• Payment Information: We collect payment information when you make a purchase. This might include credit card or debit card numbers.

• Demographic Information: We collect your gender or age. We collect your zip code. If you complete a survey, we may collect your ethnic background and the number and ages of children in your household. We may also collect your household income. We collect location information from website visitors and app users, which may include precise location information.

• Biometric Information: We collect voice recordings and license plate information at certain drive-thrus.

• Employment Information: We collect name, age, phone number, and address from job applicants and employees. We also collect background check results and drug screening results. We may also collect bank account information.

• Site Usage Information: We collect logs and session data when you visit our website or use our applications. We collect browser and operating system information. We collect information about the site you came from or the site you visit when you leave us. We collect your IP address and device identifiers.

Business Purposes for Information Use

• Responding to Your Requests: We use contact information to respond to you and to communicate with you about our policies and terms. We use employment information to process your application.

• Transactional Communications: We use contact and payment information to process payments and for order delivery. If you sign up, we use contact information to send you our newsletter. We use contact and demographic information for our loyalty programs. We use biometric information to recognize you.

• Marketing Purposes: We use contact information to notify you about new products, special offers, or new features. This may be by email, text, or on social media platforms. This includes information about Upizza and other Inspire Brand companies. It also includes information we think you would find interesting. We use contact information to notify you if you win a promotion or sweepstakes.

• Improving Our Products and Services: We use site usage information to make our website and products better. We use your contact, demographic, and site usage information to customize your experience with us. We use your demographic information for market research.

• Protecting Our Company and Constituents: We use contact, demographic, and site usage information to protect our company and customers. We use this same information to identify fraud and secure our systems, including measures to detect potential fraudulent credit card purchases. We use all categories of information for other purposes as permitted by law.

How We Collect Information

• Direct Collection: We collect your contact, demographic, payment, and biometric information from you. This could be in person, on our website, or through our apps.

• Passive Collection: We use tracking tools to collect site usage and demographic information. Tracking tools include browser cookies and web beacons. We do this on our websites and in emails that we send to you. We collect information about users over time when you use our websites or apps. We may have third parties collect personal information this way.

• Third-Party Collection: We collect contact, demographic, and site usage information from our business partners. Social media platforms provide us with information about you. We purchase demographic information from third parties. We may collect information about you from other Inspire Brands companies.

Combining Information

We combine information collected in person with that we receive online. We may also combine information we get from a third party with information we already have. We also combine information we have with information we get from our related brands.

When We Share Information with Others

• With Related Companies: We share information with our affiliates and subsidiaries, including new brands acquired by our parent entity.

• With Vendors Performing Services on Our Behalf: We share contact, demographic, payment, site usage, and biometric information with vendors who perform services on our behalf.

• To Comply with Legal Obligations or Protect Ourselves: We share information we collect about you to respond to a court order or subpoena, in response to a government agency or investigatory body request, or when we investigate potential fraud.

Your Privacy Rights

Depending on your jurisdiction, you may have rights related to your personal information, such as accessing, correcting, or deleting your data, and opting out of certain data processing activities. To exercise these rights, please contact us using the information provided below.

Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Children’s Data

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a visitor under the age of 13, we will delete the information from our records.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us at:

• Email: franchise@upizza.us